Help & FAQs

If you don't find the answer to your question

click here to ask your question OR call customer service at +1 800 508 3315.

The 4G LTE Triple Cuts SIM card gives you all three sizes: Standard, Micro, and Nano to fit virtually any phone on the market.

Once received your SIM card, go to activation page to activate your SIM.

For customers who want to keep existing number, PLEASE DO NOT activate it with a new number, once your SIM has a number, we will not be able to transfer your old number to the SIM. Please contact your existing number's provider (dial 611), to ask for PIN code and account number, then fill out the form or call customer service at 1 800-508-3315.

For customers who want to start with a new number, zip code is asked for the purpose of selecting a local number for you.

If your phone prompts for unlock code when you first place your SIM into your GSM cell phone. It most likely the phone is locked. Otherwise, If you are able to call or text, your phone is not locked to a particular carrier.

If you have a contract with your current provider and are still within contract period, the contract limits you to unlock the phone.

If you have met the terms of your contract, the lock on the phone can be removed for free by contacting your current provider (dial 611) directly to request the code which will allow you to remove your SIM lock.

For most phones, this step can be ignored. If you can make calls, but can not go to internet, you will need to program data and MMS settings.

Due to varieties of software versions, hardwares and original service providers, you may need to perform a small setup to enable mobile data, here are brief instructions for both iphone and android phone:

For detail steps of most popular phones listed by brands, click

No, you do not have to sign a contract to use our prepaid service, however you should read our terms of service and privacy policy.

Call and Text Internationally from your cell phone is simple and cheap with Seawolf Wireless. Dial 011 + country code + telephone number.

Go to call abroad page. In this page, you can check country code and local time of your destination, our growing list of free call countries. and competitive rates for any destinations.

Virtually every phones on the market can use with Seawolf Wireless.

To make voice call works, the only requirement is GSM compatible, which is adapted by all major manufacturers.

To use 4G/LTE data, it requests both your phone hardware supports it and you enable it in the phone settings. For Data and MMS settings, please refer to question How to program Data & MMS settings for my phone?

All charges are inclusive of tax. However, there may be required sales and similar taxes that are required by the state and are charged by the retailer where you purchased your products. There may also be various federal and state fees that Seawolf Wireless must collect or that Seawolf Wireless must pay as part of regulatory requirements that Seawolf Wireless may pass on to its customers.

It is the same way as you make an international call. Simply text 011 + your country code + your area code + the phone number and press send.

NO, Seawolf Wireless SIM Card can only be used in the USA.

All stock items are shipped out within 1 business day. It depends which shipping option you selected, for the free delivery, we use regular USPS mail (no tracking number), usually you will get it in 2-3 business days.

Please call our 24x7 customer service at +1 800-508-3315.

Seawolf Wireless offers free service for customer to keep exist phone number.

To authorize the release of your phone number to Seawolf Wireless, you will need your account number and PIN code from your former carrier, sometimes billing address. Your account number can be found on your billing statement, or acquired by contacting your provider's customer service department.

Phone number porting can take up to 24 hours to complete, but most ported numbers are fully activated within 1 hour. If you cannot resolve your port-in request within 24 hours, or your previous carrier stops working and your SIM card does not activate, please contact customer service at +1 800-508-3315.

Seawolf Wireless will honor returns for SIM cards within 14 days of order purchase. It must be returned in its original unopened packaging and the SIM card must not be activated. Refunds will be processed within 14 business days after we receive the returned product.

To start a return process, you will need to send a request to first. After getting RMA (Return Merchandise Authorization), you will need to mail the returned product to:

Suite 130W
6800 Jericho Turnpike
Syosset, NY 11791

Seawolf Wireless promotion coupon can be found in Seawolf News Letters. Also you can ask friends who are Seawolf Wireless user for referral coupon, it can save money for both you and your friend. Check next question for detail.

Anyone who is active user of Seawolf Wireless has an unique referral coupon. With this coupon, users can refer friends to Seawolf Wireless. His/her friend will instantly save $5.01 on checkout, once the referred friend becomes active, the coupon’s owner will be awarded with $5.01 store credits for next recharge. There is not limitation on how many friends an user can refer.

There are many ways to refer friends to Seawolf Wireless to earn store credits and save money for friends:

  1. Use phone# as coupon code:

    For example: John is Seawolf Wireless user, his phone number is 5163932150, His referral link is:
    John gives this link to friends who know his phone number.
  2. Use personal referral coupon:

    For example: John found his personal referral coupon is CP2150 in the account page, his unique referral link is:
    John published it on his web page and Facebook page to save money for himself and anyone who use it.
  3. Click on share link on a particular product, to recommend a plan to a friend by email. Please login your account first before share product to your friend.
  4. You can share your shopping cart or wish list to your friend. Please login your account first so we know who you are.

Seawolf Wireless automatically awards a free cycle (30 days) to customers who stay with Seawolf Wireless for continuous 6 cycles (180 days).

Plan 90 and Preserve Number Plan are excluded. If two or more different plans are used within the 180 days, the lowest price plan will be selected to award.

International credit is a balance to allow Seawolf Wireless customers to call countries not in the free list.

Seawolf Wireless offers very competitive rates for calling destinations that not in the free countries list. Please go to Call Abroad page to check the free list and cost for calling countries not in the free list.

It is empty plan to preserve user’s phone number in Seawolf Wireless. It costs $5 for max 30 days.

For example, John is on Student Plan with Seawolf Wireless. He is a foreign student. During summer, he goes back to his home country. John uses Preserve Number Plan to save his phone number. When he came back to the states, he can resume his regular plan with the same number.

To recharge an expired phone number, a re-activation charge of $5 will be collected. A grace period of 48 hours is allowed. Within the grace period, there is no re-activation charge. Once your phone number expired for 5 days, there is no guarantee we can pull your phone number back.

It is recommended to setup auto recharge to avoid re-activation charge or loss of phone number. The worry free auto recharge program can be removed or added at anytime before end of plan cycle.